Fauna Heart Fairy Sakura Diamond Necklace

Buying jewelry online can be intimidating.

For our valued customers who are willing to walk with us through our founding period, we want to remove all such fears when shopping at FAUNA HEPBURN.

For this reason, we guarantee returns and exchanges if you are not satisfied with the product, including if it is different from the image or size.
*Please contact us within 30 days of receiving the item.

In addition, we offer a lifetime guarantee, which means that if anything goes wrong, we will provide free support.

The risk should be ours, not yours.
We strive to ensure that you can shop with confidence and trust.

All diamonds over 0.3 carats are certified by IGI, the world's largest grading agency.

The Shopify payment system used by FAUNA HEPBURN is covered by the buyer protection programs of each credit card company.

Therefore, even in the unlikely event that your payment is not received, you will receive a refund from your credit card company.

Furthermore, since the burden of proof lies with the business operator, this protection program provides very strong protection.

Natural diamonds have a long history and challenges. Lab-grown diamonds overcome these challenges and continue to pass them on.
FAUNA HEPBURN has chosen lab-grown diamonds to weave this story of inheritance into the future.

To the story of diamond inheritance ⇀

- For the Beautiful Future -
Sustainability is something we care about.
It is a choice that will help build a kinder future.
"A form of beauty woven into the future"

Learn more ⇀

Delivery time

Fauna Hepburn treats all of its creations and wrappings as living things, and operates with minimal inventory to ensure that products are delivered to customers at the freshest possible quality.

If the item is in stock, it will usually ship within 2-5 business days.
If the item is not in stock, we will receive your order and create it from scratch in our atelier, so it will be shipped in approximately 25 days.

Delivery

All shipping is free, except for international deliveries.

Payment

The following three payment methods are available:
・Credit card payment
Visa, MasterCard, JCB, and American Express are accepted.

・Apple Pay / Google Pay / Shop Pay

・The artwork will be shipped after we confirm your bank transfer payment. Bank transfer fees will be borne by the customer. Please note that we cannot accept requests for specific delivery dates.

Security

For payments, we use the servers and systems of Shopify, the world's most popular online store SAAS due to its extremely robust security.

Each piece of Fauna Hepburn jewelry is individually handcrafted using the highest quality materials. Please follow the care and maintenance instructions below to help maintain the original beauty of your jewelry for years to come.

Daily handling

- Do not expose to water (fresh water, chlorinated water, seawater, etc.) or high temperatures.
・Avoid contact with perfume, cosmetics, soap, detergent, and other chemicals. We recommend that you wait until all cosmetics and perfume have completely dried before wearing.
After removing it, we recommend wiping it with a soft cloth before storing it.

Stone characteristics <br/>Diamonds are extremely hard and tough, but they are also oleophilic, meaning they easily absorb oil, creating an oily coating on the diamond surface.
Sweat, sebum, hand cream, cosmetics, etc. make it difficult for light, which is important for shining, to enter the diamond, causing it to become dull.
However, due to its nature, it is resistant to moisture, so if you clean it at the right time and in the right way, it is possible to maintain its shine forever.

By paying attention to these points, you can keep your jewelry in beautiful condition for a long time.

For details, please see Maintenance .