service

Please select cleaning, sizing, or preservation & repair from the inquiry form and write your request.

We recommend a professional cleaning once a year to ensure that your piece will continue to shine and bring happiness to you.

By cleaning, the sparkle of jewelry that has temporarily dulled over time will shine like new again.
However, precious stones such as mother-of-pearl, which are sensitive to moisture, are excluded.

Since this cleaning is at the heart of the Life is Beautiful concept, Fauna Hepburn is responsible for all cleaning costs.
However, if the customer is responsible for improper use or management, etc., a service fee may be incurred.

Please contact us to protect the beauty of your jewelry.

A perfect fit is an integral part of Fauna Hepburn creations that offer the best value.

After purchase, please feel free to contact us if the chain length, ring size, piercing posts, etc. have not been subtly optimized or are not comfortable to wear.

Fauna Hepburn offers sizing. Fauna Hepburn is responsible for all adjustment service costs.
However, if the customer is responsible for improper use or management, etc., a service fee may be incurred.

For the perfect jewelery experience, if you feel uncomfortable, please contact the Fauna Hepburn Client Desk via Contact Us.

Love and deep trust in the customer's work and its beauty are the most important factors to make jewelry shine at its best.

Therefore, in addition to the repair service in the event of a defect, Fauna Hepburn offers a preservation service that professionally checks and responds if there is even the slightest sense of discomfort.

In order to always provide the most reliable jewelry, all repair and preservation service costs are borne by Fauna Hepburn. However, if the customer is responsible for improper use or management, etc., a service fee may be incurred.

Please feel free to contact us.

Initial treatment refers to the response such as returns, exchanges, and repairs for initial defects.

We do not accept returns.

Exchanges and repairs can be made within 30 days from the date of purchase (the date of purchase stated on the guarantee card enclosed with the work), if the initial treatment conditions described below are met. .

<Initial treatment conditions>
・The work must be in new and unused condition. ・Each Art of Wrapping item in the shipping box must be in new condition. ・All enclosed cards must be in mint condition.・It can be judged that exchange is reasonable due to defects or defects in the work.

If you would like an initial treatment, please contact the Fauna Hepburn Client Desk via Inquiries.